Medical Receptionist, Full-Time

American Family Care • Huntsville, AL

3d • Onsite

About The Position

American Family Care is seeking a detail-oriented Medical Receptionist to serve as the first point of contact at an urgent care clinic. The role focuses especially on insurance verification, billing support, and patient financial counseling. The receptionist helps protect clinic revenue while delivering a positive patient experience, including explaining costs and insurance processes clearly and empathetically.

The position also supports day-to-day front desk operations, including greeting and checking in patients, scheduling appointments, processing payments, and maintaining organized records in accordance with HIPAA regulations. The role offers specialized training in insurance verification and patient financial counseling, with potential career paths in billing, revenue cycle analysis, front desk supervision, or clinic leadership.

This is a full-time position with flexible shifts and some evenings and weekends. The job guarantees at least 36 hours per week. The anticipated pay range is listed as $XX.XX to $XX.XX per hour; actual compensation may depend on experience, skills, education, certifications, internal equity, and market conditions.

Requirements

• Experience with insurance verification and medical billing.
• Ability to explain complex insurance concepts empathetically and clearly, including to frustrated patients.
• Strong attention to detail, particularly when handling insurance information.
• Technology skills with medical billing software and electronic medical record (EMR) systems.
• Excellent problem-solving skills and ability to find billing solutions that work for patients and the clinic.
• Positive attitude when handling challenging financial conversations.
• Active BLS certification, or ability to obtain it within the defined onboarding period.

Nice To Haves

• High school diploma preferred.
• X-Ray Tech, Medical Assistant, or related certification is a plus.
• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.

Responsibilities

• Verify patient insurance coverage before services are provided to prevent claim denials and support revenue capture.
• Explain costs, billing processes, and insurance details to patients clearly and confidently.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Provide courteous, professional service, including during challenging financial conversations.
• Greet patients and represent the clinic professionally.
• Manage front desk operations, including patient check-ins, appointment scheduling, and payment processing.
• Maintain organized patient records and comply with HIPAA regulations.

Benefits

• Medical, dental, and vision insurance available after 30 days.
• Mental health and prescription coverage.
• Health Savings Account (HSA) with employer contributions.
• Short- and long-term disability insurance and life insurance.
• 401(k) with employer match.
• Paid time off starting at 152 hours per year.
• Employee Assistance Program with free counseling sessions.
• Uniform allowance.
• Verizon discount.
• Specialized training in insurance verification and patient financial counseling.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED