Medical Receptionist - Full Time

Integrity Care Group•Liberty, MO

4h•$18 - $23

About The Position

The patient service specialist is responsible for front office activities, including the reception area, mail, insurance verification, and maintaining patient data integrity. The role serves as a patient concierge by providing excellent customer service, greeting customers, obtaining registration data, collecting co-pays when required, and protecting patient confidentiality. This is a safety-sensitive and confidential position. Duties and responsibilities may change, and other duties may be assigned. The position involves working in a clinic environment with patient contact, interruptions, and occasional pressure from a fast-paced setting. The employee may be exposed to patient-related elements and infectious or contagious diseases, may encounter irregular hours, and may need to wear protective equipment. Physical activities include frequent sitting, walking, and standing, with occasional bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, and traveling. The role may require assisting with patient transport by wheelchair or stretcher and lifting 15–20 pounds.

Requirements

High school diploma or equivalent required; an associate degree is preferred.
Must obtain and maintain current BLS certification.
Understanding of medical coding and billing.
Knowledge of state and federal regulations, including OSHA, HIPAA, and blood-borne pathogen requirements.
Competence with common PC applications, including the Internet, email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Must be able to see with corrective eyewear and hear clearly with assistance.
Ability to lift 15–20 pounds.
Ability to manage patient contact and handle emergency or crisis situations.

Nice To Haves

One to three years of prior medical office experience is preferred.
Associate degree is preferred.

Responsibilities

Greet patients politely and promptly, keep them informed about delays and expected provider wait times, and provide superior internal and external customer service.
Help ensure patient flow runs smoothly and efficiently.
Obtain registration data, insurance information, and photo identification at each encounter.
Enter patient data accurately and promptly into the computer system.
Verify insurance, update patient information, and collect co-pays, co-insurance, and deductibles according to the patient's insurance plan.
Follow HIPAA guidelines, explain privacy practices to patients, and maintain confidentiality of patient, staff, and physician information.
Balance daily charges and safeguard money received.
Manage patient charts, arrange referrals when needed, and send patient information and records to other medical entities as requested.
Assist other staff in a positive, team-centered manner.
Assist with scheduling and following up on provider referrals.
Keep the lobby clean and stocked with necessary items.
Seek methods and practices to minimize financial risk.
Coordinate with auditing services to ensure financial monitoring and controls are compliant and up to date.
Supervise, train, and evaluate new and current provider staff.
Handle emergency or crisis situations and escort or transport patients by wheelchair or stretcher when required.
Wear protective equipment as necessary.
Perform other duties as assigned.