Medical Receptionist - Full Time

Integrity Care Group•Muskogee, OK

About The Position

The patient service specialist is responsible for front office activities, including the reception area, mail, insurance verification, and maintaining patient data integrity. The role serves as a patient concierge in the reception and lobby area, providing excellent customer service, greeting customers, obtaining registration data, collecting co-pays when required, and maintaining patient confidentiality. This safety-sensitive and confidential position may include duties that change or be assigned as needed.

Requirements

High school diploma or equivalent required.
Must obtain and maintain current BLS certification.
Understanding of medical coding and billing.
Knowledge of state and federal regulations, including OSHA, HIPAA, and blood-borne pathogen requirements.
Competence with common PC applications, including the Internet, email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Must be able to see with corrective eyewear and hear clearly with assistance.
Ability to handle emergency or crisis situations and wear protective equipment as necessary.
Ability to escort or transport patients by wheelchair or stretcher.
Ability to lift 15–20 pounds.
Physical activity includes frequent sitting, walking, and standing, and occasional bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, and traveling.
May be exposed to infectious and contagious diseases and may come into contact with patients in a wide variety of circumstances.

Nice To Haves

Associate degree preferred.
1–3 years of prior medical office experience preferred.

Responsibilities

Greet patients politely, promptly, and helpfully; proactively inform them about delays and expected wait times.
Provide superior internal and external customer service and help ensure patient flow runs smoothly and efficiently.
Obtain registration data, insurance information, and photo ID at each encounter.
Enter and update patient information accurately and promptly in the computer system.
Verify insurance and collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
Follow HIPAA guidelines, explain practices to patients, and maintain confidentiality of patient, staff, and physician information.
Balance daily charges and safeguard money received.
Manage patient charts, arrange referrals, and send patient information and records to other medical entities as requested.
Assist other staff in a positive, team-centered manner.
Assist with scheduling and following up on provider referrals.
Keep the lobby clean and stocked with necessary items.
Seek methods and practices to minimize financial risk.
Contract with auditing services to ensure financial monitoring and controls are compliant and up to date.
Perform other duties as assigned.