Medical Receptionist, Full-Time

American Family Care•Athens, AL

3d•Onsite

About The Position

American Family Care is seeking a detail-oriented Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. The role emphasizes accurate insurance verification, medical billing, revenue protection, and patient financial counseling. The receptionist helps patients understand coverage and costs while supporting the clinic’s financial health and maintaining high patient satisfaction. The position also supports front desk operations, including greeting and checking in patients, scheduling appointments, processing payments, maintaining organized records, and protecting patient information in accordance with HIPAA. The schedule is full-time, with at least 36 hours per week and flexible shifts that may include evenings and weekends. The posting describes opportunities to develop medical billing and revenue cycle skills and grow into roles such as Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership.

Requirements

Experience with insurance verification and medical billing is required.
Ability to explain complex insurance concepts clearly and empathetically to patients.
Strong attention to detail.
Tech-savvy with medical billing software and EMR systems.
Excellent problem-solving skills.
Ability to maintain a positive attitude during challenging financial conversations.
Active BLS certification is required, or it must be obtained within the defined onboarding period.

Nice To Haves

Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.
High school diploma preferred.
X-Ray Tech, Medical Assistant, or related certification is a plus.

Responsibilities

Verify patient insurance coverage before services are provided to help prevent claim denials and maximize revenue capture.
Explain costs, billing processes, and insurance details to patients clearly and empathetically.
Identify and resolve insurance discrepancies and billing issues proactively.
Provide exceptional service, including during difficult financial conversations.
Greet patients warmly and professionally.
Process payments, schedule appointments, and manage patient check-ins.
Maintain organized patient records and comply with HIPAA regulations.

Benefits

Medical insurance, available after 30 days.
Dental insurance, available after 30 days.
Vision insurance, available after 30 days.
Mental health and prescription coverage.
Health Savings Account (HSA) with employer contributions.
Short- and long-term disability insurance.
Life insurance.
401(k) with employer match.
Paid time off starting at 152 hours per year.
Employee Assistance Program with free counseling sessions.
Uniform allowance.
Verizon discount.
Specialized training in insurance verification and patient financial counseling.