Medical Receptionist, Full-Time

American Family Care • Birmingham, AL

3d • Onsite

About The Position

American Family Care is seeking a detail-oriented Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. This role emphasizes accurate insurance verification, medical billing, revenue recovery, and clear financial counseling. The receptionist helps patients understand coverage and costs while supporting clean claims and the clinic’s financial health.

The Medical Receptionist greets patients, manages front-desk operations, processes payments, schedules appointments, and handles check-ins. The role also includes maintaining organized patient records and following HIPAA regulations. The position offers specialized training in insurance verification and patient financial counseling, opportunities to build clerical and revenue cycle management skills, and potential career progression into billing, revenue cycle, front-desk supervision, or clinic leadership roles.

This is a full-time position with flexible shifts, including some evenings and weekends, and a minimum of 36 hours per week. The listed pay range is $16.50 to $19.00 per hour, with actual compensation dependent on factors such as experience, skills, education, certifications, internal equity, and market conditions.

Requirements

• Experience with insurance verification and medical billing.
• Ability to explain complex insurance concepts to patients with empathy and clarity.
• Strong attention to detail, including accuracy when entering insurance information.
• Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.
• Familiarity with medical billing software and electronic medical record (EMR) systems.
• Excellent problem-solving skills and ability to find billing solutions that work for patients and the clinic.
• Positive attitude when handling challenging financial conversations.
• Active BLS certification, or ability to obtain it within the defined onboarding period.

Nice To Haves

• High school diploma preferred.
• X-Ray Tech, Medical Assistant, or related certification is a plus.

Responsibilities

• Verify insurance coverage before services are provided to help prevent claim denials and capture revenue.
• Explain costs, billing processes, and insurance complexities to patients clearly and confidently.
• Identify and resolve insurance discrepancies and billing issues proactively.
• Provide exceptional patient service, including during financial conversations.
• Greet patients with warmth and professionalism.
• Process payments, schedule appointments, and manage patient check-ins.
• Maintain organized patient records and comply with HIPAA regulations.

Benefits

• Medical insurance available after 30 days.
• Dental insurance available after 30 days.
• Vision insurance available after 30 days.
• Mental health and prescription coverage.
• Health Savings Account (HSA) with employer contributions.
• Short- and long-term disability insurance.
• Life insurance.
• 401(k) with employer match.
• Paid time off starting at 152 hours per year.
• Employee Assistance Program with free counseling sessions.
• Uniform allowance.
• Verizon discount.
• Specialized training in insurance verification and patient financial counseling.
• Career growth opportunities into Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership and management roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED