Medical Receptionist, Full-Time

American Family Care•Spring Hill, TN

About The Position

American Family Care is hiring a full-time Medical Receptionist for an urgent care clinic. The receptionist serves as the clinic’s first point of contact and supports patient access, satisfaction, and the clinic’s financial operations. A central focus of the role is accurately verifying insurance coverage before services, explaining costs and billing processes to patients, resolving insurance discrepancies, and helping prevent claim denials. The position also involves greeting patients, scheduling appointments, processing payments, managing check-ins, maintaining organized records, and following HIPAA regulations. The role offers specialized training in insurance verification and patient financial counseling, along with opportunities to develop medical billing, clerical, and revenue-cycle skills. Potential career paths include Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership and management. The position guarantees at least 36 hours per week and has flexible shifts, including some evenings and weekends.

Requirements

Experience with insurance verification and medical billing is required.
Active BLS certification is required, or must be obtained within the defined onboarding period.
Ability to explain insurance concepts to patients with empathy and clarity.
Strong attention to detail, including accuracy with insurance information.
Technology skills, including familiarity with medical billing software and EMR systems.
Problem-solving skills for resolving billing issues in ways that work for patients and the clinic.
Positive attitude when handling challenging financial conversations.
High school diploma preferred.

Nice To Haves

X-Ray Tech, Medical Assistant, or related certification.
Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.

Responsibilities

Verify insurance coverage before services are provided to help prevent claim denials and capture revenue accurately.
Explain costs, billing processes, and insurance details to patients clearly and confidently.
Identify and resolve insurance discrepancies and billing issues proactively.
Provide courteous, empathetic service, including during financial conversations with patients.
Greet patients and serve as the clinic’s front-desk point of contact.
Process payments, schedule appointments, and manage patient check-ins.
Maintain organized patient records and comply with HIPAA regulations.