Medical Receptionist - Full Time

Integrity Care Group•Lawton, IA

About The Position

The patient service specialist is responsible for front office activities, including the reception area, mail, insurance verification, and patient data integrity. The employee acts as a patient concierge in the reception and lobby area, providing excellent customer service, greeting customers, obtaining registration data, collecting co-pays when required, and maintaining patient confidentiality. This safety-sensitive and confidential position may include duties that change at any time, with or without notice. The role supports smooth and efficient patient flow, manages patient charts and referrals, and assists other staff as needed. It also involves safeguarding and balancing daily charges, maintaining a clean and stocked lobby, and supporting compliant financial monitoring and controls.

Requirements

High school diploma or equivalent required.
Must obtain and maintain a current BLS certification.
Understanding of medical coding and billing.
Knowledge of state and federal regulations, including OSHA, HIPAA, and blood-borne pathogens requirements.
Competence with common PC applications, including the Internet, email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Must be able to see with corrective eyewear and hear clearly with assistance.
Ability to handle emergency or crisis situations and escort or transport patients by wheelchair or stretcher.
Ability to wear protective equipment as necessary.
Ability to lift 15–20 pounds.
Ability to perform frequent sitting, walking, and standing, and occasional bending, squatting, climbing, kneeling, twisting, lifting, carrying, pushing, and traveling.

Nice To Haves

Associate degree preferred.
One to three years of prior medical office experience preferred.

Responsibilities

Greet patients politely and promptly, keep them informed about delays and expected provider wait times, and provide superior internal and external customer service.
Help ensure patient flow runs smoothly and efficiently.
Obtain registration data, insurance information, and photo identification at each encounter.
Enter patient data accurately and promptly into the computer system.
Verify insurance, update patient information, and collect co-pays, co-insurance, and deductibles in accordance with the patient’s insurance plan.
Follow HIPAA guidelines, explain practices to patients, and maintain confidentiality of patient, staff, and physician information.
Balance daily charges and safeguard money received.
Manage patient charts, arrange referrals, and send patient information and records to other medical entities as requested.
Assist other staff in a positive, team-centered manner.
Assist with scheduling and following up on provider referrals.
Keep the lobby clean and stocked with necessary items.
Seek methods and practices to minimize financial risk.
Contract with auditing services to ensure financial monitoring and controls are compliant and up to date.
Perform other duties as assigned.