Medical Receptionist - Full Time

Integrity Care Group•Papillion, NE

About The Position

The patient service specialist is responsible for front office activities, including the reception area, mail, insurance verification, and patient data integrity. The employee serves as a patient concierge in the reception and lobby area, providing excellent customer service, greeting customers, obtaining registration data, collecting co-pays when required, and maintaining patient confidentiality. This safety-sensitive and confidential position may include duties and responsibilities that change at any time, with or without notice.

Requirements

High school diploma or equivalent required.
Must obtain and maintain current BLS certification.
Understanding of medical coding and billing.
Knowledge of state and federal regulations, including OSHA, HIPAA, and blood-borne pathogens.
Competence with common PC applications, including the Internet, email, and Microsoft Office.
Ability to supervise, train, and evaluate new and current provider staff.
Exceptional multitasking abilities.

Nice To Haves

Associate degree preferred.
One to three years of prior medical office experience preferred.

Responsibilities

Greet patients politely, promptly, and helpfully; keep them informed about delays and expected provider wait times.
Provide superior internal and external customer service and help ensure patient flow runs smoothly and efficiently.
Obtain registration data, insurance information, and photo identification at each encounter.
Enter patient data promptly and accurately into the computer system.
Verify insurance and accurately enter or update patient information; collect co-pays, co-insurance, and deductibles in accordance with the patient's insurance plan.
Follow HIPAA guidelines and rules, explain practices to patients, and maintain confidentiality of patient, staff, and physician information.
Balance daily charges and safeguard money received.
Manage patient charts, arrange referrals as needed, and send patient information and records to other medical entities upon request.
Assist other staff in a positive, team-centered manner.
Assist with scheduling and following up on provider referrals.
Keep the lobby clean and stocked with necessary items.
Seek methods and practices to minimize financial risk.
Contract with auditing services to ensure financial monitoring and controls are compliant and up to date.
Perform other duties as assigned.