Medical Receptionist, Full-Time

American Family Care•Vestavia Hills, AL

1d•Onsite

About The Position

American Family Care is hiring a Medical Receptionist to serve as the face of its urgent care clinic and support a patient-first approach. The role focuses especially on accurate insurance verification, patient financial counseling, and resolving billing issues to help provide a positive patient experience and protect clinic revenue. The receptionist also manages front-desk operations, including greeting patients, check-ins, appointment scheduling, payment processing, record organization, and protection of patient information under HIPAA requirements. The position offers full-time work with flexible shifts and a guaranteed minimum of 36 hours per week; some evening and weekend shifts may be required. Training is provided in insurance verification and patient financial counseling. The posting describes opportunities to develop medical billing and revenue-cycle skills and to pursue potential career paths such as Billing Specialist, Revenue Cycle Analyst, Front Desk Supervisor, or clinic leadership roles. Compensation is listed as an hourly range of $XX.XX to $XX.XX, with actual pay dependent on factors including experience, skills, education, certifications, internal equity, and market conditions.

Requirements

Experience with insurance verification and medical billing.
Ability to explain complex insurance concepts to patients with empathy and clarity.
Strong attention to detail, including accuracy when handling insurance information.
Technology skills with medical billing software and electronic medical record (EMR) systems.
Problem-solving skills to identify billing solutions that work for patients and the clinic.
Positive attitude when handling challenging financial conversations.
Active BLS certification, or ability to obtain it within the defined onboarding period.

Nice To Haves

High school diploma preferred.
X-Ray Tech, Medical Assistant, or related certification is a plus.
Experience as a Medical Receptionist, Administrative Assistant, or in a customer service role in a medical office setting.

Responsibilities

Verify insurance coverage before services are provided to help prevent claim denials and capture revenue.
Explain costs, billing processes, and insurance information to patients clearly and confidently.
Identify and resolve insurance discrepancies and billing issues.
Provide patient service while handling financial conversations and payment matters.
Greet patients with warmth and professionalism.
Process payments, schedule appointments, and manage patient check-ins.
Maintain organized records and follow HIPAA requirements to protect patient information.