Patient Coordinator / Medical Receptionist - Full-Time, Benefits Offered

Eye Care Partners • Ypsilanti, MI

13h

About The Position

The Patient Coordinator is the first point of contact for patients and helps set the tone for their visit through excellent patient care. The role also handles administrative responsibilities that support a smooth patient check-in and check-out experience. The position is with Associated Retinal Consultants in the Ophthalmology department and reports to the Clinic Supervisor.

Requirements

• High school diploma or GED.
• One year of related experience and/or training, or an equivalent combination of education and experience.
• Ability to interact courteously and professionally with employees at all levels.
• Desire to gain industry knowledge and training.
• Initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Ability to foster a positive work environment by being team-oriented and patient-focused.
• Commitment to work over 40 hours to meet business needs.
• Reliable transportation that allows travel to multiple work locations with minimal notice.
• Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Ability to meet the position’s physical requirements, including lifting, carrying, pushing, and pulling items up to 25 pounds; frequent walking, sitting, and standing; and constant use of hands and visual and auditory acuity.

Responsibilities

• Provide exceptional customer service during patient encounters in person and by phone.
• Greet patients promptly and professionally, and thank them when they leave.
• Answer external and internal phone calls and provide prompt, courteous service.
• Manage patient flow in the office and act with urgency regarding patients’ time and the doctor’s schedule.
• Know common fees for visits and collect the correct payments.
• Complete daily reconciliations, close out the day, and count the cash drawer.
• Perform general office duties and cleaning assigned by the manager.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED