Coordinator, Patient Benefits

Cano Health•Pembroke Pines, FL

About The Position

The Patient Enrollment Coordinator supports Cano Health’s enrollment growth by discussing enrollment and eligibility options with members and prospective members. The coordinator is familiar with payor sources for primary care and physiotherapy services, including Medicare, HMOs, and Medicaid. They guide patients through insurance and cash-pay processes, explain payment-plan options, and assist with membership enrollment or credit applications. The role represents Cano Health, supports enrollment targets, verifies insurance and benefits, maintains member communications, and contributes to center and community outreach.

Requirements

At least 3 years of related experience, such as marketing, business development, community engagement, or the healthcare industry.
Exceptional networking and negotiation skills.
Strong public-speaking and presentation skills.
Ability to work in a fast-paced, team-oriented environment with little supervision.
Strong attention to detail, outstanding customer service, professionalism, and relationship-building skills with internal and external customers.
Ability to anticipate project needs, prioritize work, meet deadlines with little supervision, and work occasional evenings and weekends.
High school education.
Fluency in English and the primary language of the target population, such as Spanish.
IT proficiency with electronic medical records, preferably eCW; health plan portals; CareCredit; and Microsoft products including SharePoint, Excel, Outlook, and Teams.
Understanding of Medicaid, Medicare, and healthcare markets.
Attention to detail to ensure the accuracy of reports and data.
Ability to perform essential functions including typing, standing, sitting, stooping, and occasionally climbing.
Ability to work extended and flexible hours and weekends as needed.
Ability to lift up to 50 pounds.

Nice To Haves

Sales and marketing experience is highly preferred.
Previous healthcare marketing, enrollment, and/or grassroots or community outreach experience is a plus.
Experience with eCW electronic medical records.

Responsibilities

Professionally represent Cano Health and provide tours of its centers.
Develop expertise in Cano’s services and products; identify prospective and current members’ needs, answer questions about healthcare access and services, discuss costs when needed, and facilitate enrollment in health plans or payment plans.
Assist patients with credit applications when applicable.
Collaborate with health plan agents and brokers and maintain positive working relationships.
Achieve monthly, quarterly, and annual enrollment goals and growth targets established by management.
Verify insurance and benefit coverage for each patient’s plans and each service provided.
Communicate with and follow up with current members to help ensure continued benefit coverage.
Collaborate with Community Outreach associates on center and community events as needed.
Generate and submit reports on new insured and cash-pay member enrollments.
Deliver presentations, attend meetings, and distribute educational materials to members and prospective members.
Maintain a positive, courteous, and professional manner.
Maintain adequate supplies, equipment, and materials, including informational materials and promotional items.
Work independently with little indirect supervision to achieve goals and objectives.
Communicate with colleagues to identify opportunities to enhance membership growth.
Perform additional duties as assigned.