Coordinator, Patient Benefits

Cano Health•Hollywood, FL

About The Position

The Patient Enrollment Coordinator supports Cano Health’s enrollment growth objectives by discussing enrollment and eligibility options with members and prospective members. The coordinator is knowledgeable about payer sources for primary care and physiotherapy services, including Medicare, HMOs, and Medicaid, and guides patients through insurance and cash-pay processes, payment plans, membership enrollment, and credit applications. The role represents Cano Health and its services, helps patients understand access and cost options, verifies insurance and benefit coverage, and maintains communication with members to help prevent loss of coverage. The coordinator collaborates with health plan agents and brokers and Community Outreach associates, supports center and community events, delivers presentations, distributes educational materials, and reports on new enrollments. The position has no supervisory responsibilities and may involve driving to assigned clinics.

Requirements

At least 3 years of related experience, such as marketing, business development, community engagement, or work in the healthcare industry.
High school education.
Fluency in English and the primary language of the target population, such as Spanish.
Proficiency with electronic medical records (preferably eCW), health plan portals, and IT systems, including CareCredit and Microsoft products such as SharePoint, Excel, Outlook, and Teams.
Understanding of Medicaid and Medicare, including healthcare markets.
Exceptional networking and negotiation skills.
Strong public speaking and presentation skills.
Ability to work in a fast-paced, team-oriented environment with little supervision.
Strong attention to detail and accuracy in reports and data.
Outstanding customer service, professionalism, and relationship-building skills with internal and external customers.
Ability to anticipate project needs, prioritize work, and meet deadlines with little supervision.
Willingness to work occasional evenings, weekends, and extended or flexible hours as needed.
Ability to perform essential job functions such as typing, standing, sitting, stooping, and occasionally climbing.
Ability to lift up to 50 pounds.
Ability to drive or travel to assigned clinics as needed.

Nice To Haves

Sales and marketing experience is highly preferred.
Previous healthcare marketing, enrollment, or grassroots/community outreach experience is a plus.

Responsibilities

Professionally represent Cano Health and provide tours of its centers.
Develop expert knowledge of Cano Health services and products.
Identify prospective and current members’ needs, answer questions about healthcare access and services, discuss costs when needed, and facilitate enrollment in health plans or payment plans.
Assist patients with credit applications when applicable.
Collaborate with health plan agents and brokers and maintain productive relationships with them.
Meet monthly, quarterly, and annual enrollment goals and growth targets established by management.
Verify insurance and benefit coverage for each service being provided across a patient’s insurance plans.
Communicate with current members and follow up to help ensure they do not lose benefit coverage.
Collaborate with Community Outreach associates on center and community activities and events as needed.
Generate and submit reports on new insured and cash-pay member enrollments.
Deliver presentations, attend meetings, and distribute educational materials to members and prospective members.
Maintain a positive, courteous, and professional manner.
Maintain adequate supplies, equipment, and materials, including informational materials and promotional items.
Work with limited indirect supervision to achieve goals and objectives.
Communicate with colleagues to identify opportunities to enhance membership growth.
Perform additional duties as assigned.