Patient Coordinator Jobs

About The Position

Requirements

• High School Diploma or equivalent
• Working knowledge of Medicare and Medicaid regulations, insurance terminology, billing, charges, and collections
• Ability to multi-task in a fast-paced work environment
• Proficient with Microsoft Office software – Word, Excel, Outlook
• Track record of exceptional customer service
• Demonstrates a high level of customer service and interpersonal communication skills.
• Ability to quickly adapt to new work environments and personnel.

Nice To Haves

• Front Desk experience in a health care setting preferred.

Responsibilities

• Cultivate and maintain positive relationships with our clients, therapists, referring offices, and fellow employees.
• Greet clients and visitors as they arrive with a smile, remembering their name if they are a returning patient or caregiver.
• Anticipate client and caregiver needs, asking if you can get them anything prior to their appointment.
• Confirm the patient’s schedule and the therapist they will be working with that day.
• Assist patients with confirmation of their return transportation as able.
• Demonstrate active listening behaviors when receiving patient complaints or concerns.
• Demonstrate to “go the extra mile” to help resolve a patient’s concerns.
• Reassure patients they are scheduled with an excellent therapist who understands their condition and who can help them recover.
• Supports the clinical and financial goals of the practice by optimizing facilitating operations through maximizing the number of schedule appointments and reducing cancellations and no shows.
• In conjunction with the scheduling manager, ensures new clients are schedule for their prescribed plan of care.
• Attempts to resolve client concerns who request to cancel their appointment.
• Collects the cancellation fee for clients who cancel their appointment within 24 hours of their scheduled appointment.
• Communicates regularly with therapist when clients are regularly missing or arriving late to appointments.
• Constantly works to fill open appointment slots as they become available throughout the day
• Manages upcoming (1-4 weeks) unfilled appointment slots to support optimal patient recovery and to meet financial goals of the company.
• Supports therapist through communication of important visit types (i.e. progress note required, authorization expiring, etc.)
• Responsible timely receipt of patient deductibles, co-payments, and fees for cash services.
• Promotes the sale of products (NMES units, Heart Rate monitors, etc) and services (wellness packages, out of network clients, uninsured clients).
• Collects all copayments and deductibles at the time of the appointment.
• Ensures the patient’s payment information is on file for efficient processing of patient copayments, deductibles, and late fees.
• Promotes our services to prospective out of network and uninsured clients.
• Verifies the patient’s third-party payer information has been entered appropriately and that any changes to the patient’s insurance has been communicated to the company’s onboarding team.