Patient Care Coordinator

Upstream Rehabilitation•Spokane Valley, WA

1d•Onsite

About The Position

Northwest Orthopaedic Specialists/Integrity Rehab Group, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Spokane Valley, Washington. This entry-level office role supports the clinic’s daily operations and growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures, provide excellent customer service, and support Upstream Rehabilitation’s mission, vision, and values. The role involves multitasking across computer programs and maintaining an inviting, organized front office. It operates Monday through Friday during normal business hours, with a minimum of 40 hours per week. Attendance at some evening or weekend events and additional hours may be required. Full-time positions include an annual paid Charity Day, medical, dental, vision, life, short-term and long-term disability insurance, three weeks of paid time off, paid holidays, and a 401(k) with company match.

Requirements

High school diploma or equivalent.
Strong communication skills and the ability to relate well to Business Office and Field leadership.
Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
Efficient time management and presentation skills as a member of a team.
Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
Schedule new referrals received by fax or telephone from patients and physician offices, and convert referrals into evaluations.
Schedule patient visits and make welcome calls.
Verify patient insurance coverage and collect payments due at the time of service.
Monitor and influence patient arrival rates by providing a positive customer experience.
Manage the clinic schedule efficiently.
Manage document routing and non-clinical documentation.
Manage personal overtime and deposits.
Monitor caseloads, discharge candidates, progress notes, and insurance reporting.
Maintain an orderly and organized front office workspace and monitor clinic inventory.
Attend required training with Territory Field Trainers for Raintree and other business-process updates.
Complete quarterly compliance training.
Perform other duties as assigned.