Patient Care Coordinator

Benchmark Physical Therapy • Newport, TN

9d

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support clinic growth and maintain pleasant, consistent daily clinic operations. This entry-level office role focuses on practice management, patient intake, customer service, and efficient clinic procedures in collaboration with the Clinic Director. The coordinator welcomes patients and visitors, schedules referrals and patient visits, verifies insurance coverage, collects payments, and maintains an organized front office. The role involves multitasking across computer programs and handling non-clinical documentation and clinic administrative processes.

This is a full-time position operating during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. The position is primarily sedentary and performed indoors, with occasional lifting and other movements. Attendance at some evening or weekend special events, or additional working hours, may be required as needed.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect all money due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front office workspace.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a meaningful cause.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED