Patient Care Coordinator

EssilorLuxottica Group • Homewood, IL

13d • $19 - $24

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role links the doctor with other practice functions to provide an exceptional patient experience and help establish the practice as the community’s premier destination for vision needs.

The coordinator welcomes patients, handles telephone inquiries, schedules and confirms appointments, helps keep appointments on schedule, and notifies patients when orders are ready for pickup. The role also maintains patient financial information, collects charges, processes third-party claims, determines medical and vision insurance eligibility, maintains office inventory and systems, and protects confidential information in accordance with HIPAA. The position includes maintaining a safe workplace, following company procedures and attendance requirements, and completing other administrative tasks as assigned. Weekend and evening work is required based on business needs and varies by location.

Requirements

• High school graduate or equivalent.
• At least 2 years of office experience in a healthcare setting.
• Strong customer service skills, both internal and external.
• Strong communication and listening skills.
• Problem-solving ability.
• Organizational skills.

Nice To Haves

• Familiarity with in-store technology, such as point-of-sale systems, patient record systems, and other software applications.
• Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
• Strong interpersonal skills.

Responsibilities

• Greet patients without delay.
• Answer telephone calls promptly in a friendly and courteous manner.
• Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment-room utilization.
• Notify doctors or providers of patient arrivals, review service delivery against the schedule, and remind providers of delays to help keep appointments on schedule.
• Make reminder calls to confirm appointments and notify patients when orders are ready for pickup.
• Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
• Maintain business office inventory and equipment by checking stock, anticipating supply needs, working with the Practice Manager to order supplies, and verifying receipts.
• Protect the confidentiality of patients’ medical, personal, and financial information in accordance with HIPAA.
• Determine medical and vision insurance eligibility based on patients’ current plan coverage.
• Ensure all office systems are maintained.
• Maintain a safe working environment for team members and patients.
• Follow policies and procedures, report needed changes, and contribute to team efforts by completing related tasks.
• Work weekends and evenings as required by business needs, varying by location.
• Meet attendance and daily timekeeping requirements and adhere to company policies and dress code.
• Perform other administrative responsibilities as assigned by the Practice Manager or required by business needs.

Benefits

• Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.
• A competitive bonus and/or commission plan may also be offered.
• Tailored professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED