Patient Care Coordinator

SERC Physical Therapy • Olathe, KS

13d

About The Position

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Olathe, Kansas. This entry-level office role maintains pleasant and consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. Coordinators use multiple computer programs, manage clinic workflows and documentation, and help create a positive patient experience. The position operates Monday through Friday during normal business hours, requires a minimum of 40 hours per week, and may involve special events some evenings and weekends or additional hours as needed.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
• Ability to work a minimum of 40 hours per week during normal business hours Monday through Friday, with possible additional hours and some evening or weekend events.
• Ability to perform sedentary work, including prolonged sitting with the ability to stand as needed; frequent computer and office-equipment use; repetitive typing; and occasional handling of items weighing up to 20 pounds.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage and collect money due at the time of service.
• Make welcome calls and monitor and influence arrival rates by providing a great customer experience.
• Manage the clinic schedule efficiently and manage document routing and non-clinical documentation.
• Manage personal overtime, deposits, caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED