Patient Care Coordinator
Professional Physical Therapy•Boston, MA
•$37,440 - $43,680
About The Position
Professional PT is seeking a dedicated and compassionate Patient Care Coordinator to serve as the first point of contact for patients. The role is important to delivering exceptional customer service and ensuring a smooth patient experience. Professional PT provides physical, occupational, and hand therapy in the Northeast and emphasizes high-quality care and a positive, welcoming environment, with teamwork, respect, and integrity as company values.
Requirements
- High school diploma or equivalent.
- Prior experience in a customer service or administrative role, preferably in a healthcare setting.
- Excellent interpersonal and communication skills.
- Strong attention to detail and organizational skills.
- Ability to multitask, prioritize tasks, and work in a fast-paced environment.
- Proficiency in computer skills and ability to learn new software systems.
Responsibilities
- Greet and check in patients, ensuring patient information is accurate and complete.
- Collect copays and patient balances as needed.
- Manage appointment scheduling.
- Answer phone calls, respond to patient inquiries, or direct patients to the appropriate department or healthcare professional.
- Collect and update patient information.
- Assist with administrative tasks, including data entry and maintaining patient records.
Benefits
- Monthly performance bonus
- Medical, dental, and vision insurance
- STD/LTD insurance
- Hospitalization insurance
- Accident insurance
- Life insurance
- 401(k) with employer match
- Employee assistance program
- Employee discounts
- Employee referral program
- Paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
