Patient Care Coordinator
About The Position
Utah Fertility Center is hiring a full-time Patient Care Coordinator for its Pleasant Grove location. The center provides personalized fertility care, and the front office team supports the smooth operation of the facility and a positive patient experience. The coordinator provides administrative support and interacts with patients and visitors throughout their fertility journey. The role includes greeting patients and visitors, managing phone calls, collecting payments, scheduling and rescheduling appointments, maintaining accurate patient information, and completing administrative tasks. The coordinator must follow HIPAA privacy regulations and keep the reception area clean, organized, and presentable. Weekend and holiday rotation availability is required.
Requirements
- High school diploma or equivalent.
- Strong communication and interpersonal skills, with a professional, friendly, and compassionate approach to patient interactions.
- Excellent customer service skills and the ability to help patients feel welcomed and supported.
- Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.
- Ability to manage a high volume of phone calls, schedule appointments, and assist patients with questions and requests.
- Basic computer skills and ability to learn electronic medical records (EMR) and scheduling systems.
- Ability to maintain patient confidentiality and comply with HIPAA regulations.
- Strong written and verbal communication skills.
- Ability to work collaboratively with providers and other healthcare team members.
- Dependable, professional, and adaptable, with a positive attitude and willingness to learn.
- Ability to handle sensitive and emotional situations with empathy, patience, and discretion.
- Availability to work in weekend and holiday rotation.
Nice To Haves
- Previous experience in a medical office, healthcare setting, or customer service role.
Responsibilities
- Greet patients and visitors.
- Handle incoming phone calls, provide information, and direct calls to appropriate team members.
- Collect patient payments.
- Schedule and reschedule patient appointments.
- Ensure patient information is accurate and up to date.
- Handle administrative tasks.
- Follow privacy regulations, including HIPAA.
- Keep the reception area clean, organized, and presentable.
- Work in weekend and holiday rotation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
