Patient Coordinator

Hero Practice Services•Colorado Springs, CO

1d•Onsite

About The Position

Hero Practice Services delivers quality dental, vision, and orthodontic care to children in underserved communities, with more than 30 offices across seven states. The company’s core values are integrity, mission driven, patient first, accountability, compassion, and teamwork. Academy Kids Dental, Vision and Orthodontics in Colorado Springs, Colorado, is seeking a Patient Coordinator to efficiently manage front-office processes in a pediatric dental practice. The role includes answering phones, scheduling appointments, and collecting payments. The position is at-will, meaning either the employer or employee may end employment at any time, with or without cause or prior notice. The pay range is $16.50–$24 per hour, with an additional bonus opportunity. The role is performed in a standard office environment and routinely uses standard office equipment. The position requires a full range of body motion and involves sitting, walking, standing, bending, verbal communication, repetitive use of hands, reaching, and lifting up to 50 pounds. Reasonable accommodations may be made for qualified individuals with disabilities. Hero Practice Services and its affiliated practices provide equal employment opportunities and prohibit discrimination and harassment as described in the posting.

Requirements

Attention to detail and ability to handle a diverse workload.
Strong interpersonal skills and a friendly, outgoing demeanor.

Nice To Haves

Bilingual ability.
Preferred knowledge of Microsoft Office, including Word and Excel, and eCW.
Previous dental experience.

Responsibilities

Provide a welcoming, red-carpet experience to patients and caregivers while ensuring intake information is accurate and complete.
Call patients about appointment confirmations, reminders, and cancellations.
Follow scheduling best practices to optimize patients’ time.
Review patient and family health needs to ensure those needs are met.
Coordinate patient flow by keeping the appointment schedule organized and full.
Keep the practice clean and presentable, including cleaning restrooms and the patient lobby, mopping, vacuuming, and dusting.
Perform other duties that support the mission of providing high-quality, compassionate dental, vision, and orthodontic services to underserved children.