Patient Coordinator

Eye Care Partners Career Opportunities • Lakeland, FL

13d • Onsite

About The Position

A Patient Coordinator is the first point of contact for patients and sets the tone for their visits through excellent patient care. The role also handles administrative responsibilities to support a smooth patient check-in and check-out experience. The position is full-time, based at Lakeland Eye Clinic in Lakeland, Florida. Office hours are Monday through Friday, 8 a.m. to 5 p.m.; the employee may need to work earlier or later as needed and is expected to work over 40 hours to meet business needs. Reliable transportation is needed to travel to multiple work locations with minimal notice.

Requirements

• High school diploma or GED equivalent.
• One year of related experience and/or training, or an equivalent combination of education and experience.
• Favorable result on a background check.
• Basic computer skills and proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
• Strong customer service skills and the ability to interact courteously and professionally with employees at all levels.
• Desire to gain industry knowledge and training.
• Demonstrated initiative in accomplishing practice goals.
• Ability to grow, adapt, and accept change.
• Ability to foster a positive work environment that is team-oriented and patient-focused.
• Commitment to work over 40 hours to meet business needs.
• Reliable transportation that allows travel to multiple work locations with minimal notice.

Responsibilities

• Provide exceptional customer service during every in-person and telephone patient encounter; greet patients promptly and professionally, and thank them when they leave.
• Answer internal and external calls promptly and courteously.
• Respect patients’ and doctors’ time and schedules by working with urgency.
• Manage patient flow in the office.
• Know common fees for common visits and collect the correct payments.
• Complete daily reconciliations, close the day, and count down the cash drawer.
• Perform general office duties and cleaning as assigned by the manager.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• 401(k) with employer matching
• Paid time off
• Paid holidays
• Paid maternity leave
• Employee discounts
• Competitive base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED