Patient Coordinator

Great Expressions Dental Centers•Coral Springs, FL

12d

About The Position

The Patient Coordinator is the first point of contact for patients visiting or calling the dental office. The role provides customer service and administrative support by welcoming patients, scheduling appointments, maintaining records, handling payments and insurance matters, and responding to inquiries. The Patient Coordinator helps ensure the smooth operation of the dental practice, an efficient patient flow, and a positive patient experience.

Requirements

High school diploma or equivalent.
Proven experience as a receptionist or in a customer service role, preferably in a dental or healthcare setting.
Excellent interpersonal and communication skills for interacting with patients, colleagues, and third-party stakeholders.
Proficiency with dental practice management software and general office applications, such as MS Office, email, and appointment scheduling systems.
Strong organizational and multitasking abilities to handle multiple priorities in a fast-paced environment.
Attention to detail and accuracy in maintaining patient records and managing financial transactions.

Nice To Haves

Additional education or certification in healthcare administration or a related field.
Knowledge of dental terminology, procedures, and insurance processes.

Responsibilities

Welcome patients and maintain a comfortable, inviting waiting area while interacting professionally and courteously.
Schedule appointments according to patient preferences and dental staff availability; confirm and remind patients of upcoming appointments.
Coordinate with dental staff to manage the appointment calendar and patient flow efficiently.
Collect and accurately update patient information, including personal details and medical history, and maintain records in the dental practice management system.
Keep patient records confidential and comply with privacy regulations.
Verify and update patient insurance information; calculate and collect co-pays, deductibles, and other payments.
Process insurance claims and coordinate with insurance providers about billing inquiries or issues.
Respond to patient inquiries by phone, email, or in person about dental services, appointment availability, and practice policies.
Provide patients with instructions about pre-appointment preparations, forms, and paperwork.
Maintain the cleanliness and organization of the reception area.
Communicate with dental hygienists, assistants, and dentists about patient arrivals, emergencies, and schedule changes.