Patient Referral Coordinator - Part Time

Church Health•Memphis, TN

1d•Onsite

About The Position

The Patient Referral Coordinator coordinates subspecialty care for patients across various medical providers in the community. The role works with providers to prioritize referrals and determine the best course of action for specialty care, considering a variety of factors. It also involves communicating with patients and stakeholders, scheduling subspecialty appointments, and requesting and tracking medical records to close the referral loop. This is a regular, part-time, hourly, non-exempt position in the Referrals department, performed onsite.

Requirements

High school diploma or GED.
1–3 years of experience.
Working understanding of medical clinic operations and medical terminology.
Ability to communicate effectively, both orally and in writing, with a broad base of stakeholders.
Strong customer service skills and ability to maintain a positive attitude under pressure.
Attention to detail and a high level of accuracy and confidentiality.
Strong organizational skills and ability to manage multiple priorities on varying timelines.
Moderate desktop computer skills, including use of the O365 productivity software suite.

Nice To Haves

Associate’s degree or certification in a relevant field.
Working knowledge of EHR systems and data entry.

Responsibilities

Work with providers to prioritize referrals and determine the best course of action for specialty care, considering a variety of factors.
Communicate effectively with external and internal staff, providers, volunteers, and patients.
Schedule subspecialty appointments and communicate appropriate information to patients.
Request and track medical records for scheduled subspecialty visits to close the referral loop.