Patient Referral Coordinator
About The Position
The Patient Referral Coordinator ensures patients are ready to begin care clinically, administratively, and financially. The role coordinates referrals accurately and efficiently, helping remove barriers to treatment and supporting a smooth, patient-first experience. It includes processing new infusion and enteral referrals from intake through initial processing, collecting documentation, confirming insurance coverage, securing authorizations, and communicating coverage details and financial obligations to patients or their representatives before service begins. The coordinator works with referral sources, hospital liaisons, pharmacy, nursing, billing, and branch teams to support seamless care delivery. The role maintains patient records, referral logs, and authorization tracking; supports timely billing and reimbursement; and identifies workflow improvements while maintaining service and compliance standards. It is a fast-paced role requiring prioritization, multitasking, and the ability to seek guidance when appropriate. Schedule: Monday–Friday, 8:30 AM–5:00 PM EST, subject to business needs. The position is hybrid in Syracuse, NY, with three days onsite and two days remote following successful completion of 90 days of onsite training. A $1,000 sign-on bonus is offered. Pay range is $22–$26 USD.
Requirements
- Associate’s degree in Business, Healthcare Services, or a related field.
- At least one year of healthcare experience.
- Strong knowledge of payer requirements related to billing, authorizations, and coverage.
- Proficiency with computer systems and accurate documentation.
- Strong organizational, multitasking, and problem-resolution skills.
- Strong communication and collaboration skills across clinical, operational, and external partners.
- Ability to adapt in a fast-paced healthcare environment, prioritize competing demands, and manage multiple tasks effectively.
- Commitment to supporting patients through complex processes and to working with empathy, accuracy, accountability, and high standards.
Nice To Haves
- Two or more years of experience with a home care or infusion provider.
- Prior home infusion experience on the provider or payer side.
Responsibilities
- Gather required documentation, confirm insurance coverage, and secure authorizations so referrals are fully prepared for service and comply with regulatory requirements.
- Coordinate new infusion and enteral referrals from intake through initial processing, ensuring accuracy, timeliness, and clarity.
- Collaborate with referral sources, hospital liaisons, pharmacy, nursing, billing, and branch teams to support seamless care delivery.
- Clearly communicate coverage details and financial obligations to patients or their representatives, confirming understanding and agreement before service.
- Maintain accurate patient records, referral logs, and authorization tracking to support timely billing and reduce reimbursement delays.
- Identify opportunities to improve intake and referral workflows while maintaining high service and compliance standards.
- Manage referrals, documentation, and deadlines with reliability, follow-through, and thoughtful problem-solving.
- Participate annually in required legal and ethical compliance training and adhere to LUX Infusion compliance policies, manuals, standards, and procedures.
- Support the organization’s mission, vision, and values by placing patients first, collaborating, and focusing on quality, accountability, and continuous improvement.
- Assist directly or coordinate appropriate assistance to ensure access to LUX Infusion services for individuals with disabilities.
Benefits
- $1,000 sign-on bonus
- Hybrid work arrangement after successful completion of 90 days of onsite training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
