Patient Referral Coordinator

LUX Infusion•Syracuse, NY

8d•Hybrid

About The Position

LUX Infusion is seeking a Patient Referral Coordinator to prepare patients for care clinically, administratively, and financially before services begin. The coordinator manages referrals from intake through initial processing, helping remove barriers to treatment and supporting a timely, compliant, patient-first experience. The role works closely with patients, referral partners, and internal clinical and operational teams, and contributes to improving intake workflows while maintaining accuracy and high standards of service. The position is based in Syracuse, New York, with a hybrid arrangement of three onsite days and two remote days after successful completion of 90 days of onsite training. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m. Eastern Time, subject to business needs. Pay is $22–$26 per hour, with a $1,000 sign-on bonus. Employees are expected to complete annual legal and ethical compliance training, follow company policies and procedures, and support LUX Infusion’s mission and values through integrity, compassion, collaboration, quality, accountability, and continuous improvement. The role operates in a fast-paced environment and requires prioritizing competing demands and managing multiple tasks. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Associate degree in Business, Healthcare Services, or a related field.
At least one year of healthcare experience.
Strong knowledge of payer requirements related to billing, authorizations, and coverage.
Proficiency with computer systems and accurate documentation.
Strong organizational, multitasking, and problem-resolution skills.
Strong communication and collaboration skills with clinical, operational, and external partners.
Ability to manage multiple tasks, prioritize competing demands, and adapt in a fast-paced healthcare environment.
Commitment to supporting patients through complex processes and to working with empathy, accuracy, and accountability.
Ability to perform the physical demands described for the role, with reasonable accommodations where applicable.

Nice To Haves

Two or more years of experience with a home care or infusion provider.
Prior home infusion experience on the provider or payer side.

Responsibilities

Gather required documentation, confirm insurance coverage, and secure authorizations so patient referrals are prepared for service in compliance with regulatory requirements.
Coordinate new infusion and enteral referrals from intake through initial processing, ensuring accuracy, timeliness, and clarity.
Collaborate with referral sources, hospital liaisons, pharmacy, nursing, billing, and branch teams to support seamless care delivery.
Clearly communicate coverage details and financial obligations to patients or their representatives and ensure understanding and agreement before service.
Maintain accurate patient records, referral logs, and authorization tracking to support timely billing and reduce reimbursement delays.
Identify opportunities to improve intake and referral workflows while maintaining service and compliance standards.
Manage referrals, documentation, and deadlines with reliability, follow-through, and thoughtful problem-solving.
Participate in required annual legal and ethical compliance training and consistently comply with company policies, procedures, and the Compliance Manual.
Support the organization’s mission, vision, and values by placing patients first, collaborating, and maintaining a focus on quality, accountability, and continuous improvement.
Assist directly or coordinate appropriate assistance to support access to services for individuals with disabilities, as required.