Office and Patient Coordinator OPC
About The Position
The Office and Patient Coordinator provides administrative and clerical services for program staff and assists patients in the Senior Life Solutions intensive outpatient program with care needs. The position serves older adults ages 65 and older in Munising, Michigan, and combines hands-on clinical tasks with substantial administrative responsibilities. The coordinator may transport patients in a provided vehicle and helps ensure transportation is provided safely. The role supports patient care, insurance verification and billing, medical records, program compliance, customer service, and community integration. The program first opened in January 2024. The coordinator helps meet patients’ needs while they are at the program, supports admissions and care coordination, takes vital signs as directed, and assists with specified patient activities. Administrative duties include maintaining records and forms, supporting billing and insurance verification, and managing supplies and program-room readiness. The position also contributes to a cohesive team and community education efforts. The position is full-time, Monday through Friday, 8 a.m. to 5 p.m. The listed hourly pay range is $15 to $22, with pay up to $22 per hour depending on experience.
Requirements
- High school diploma or GED.
- Experience providing care to older adults in a hospital or nursing-facility environment.
- Experience performing secretarial or clerical duties.
- Experience working with computers and electronic medical records.
- Good driving record and comfort transporting patients and driving a van.
- Ability to talk and hear, with vision abilities including close, distance, color, and peripheral vision, depth perception, and ability to adjust focus.
- Ability to perform intermittent physical activity, including standing, walking, bending, kneeling, stooping, crouching, lifting, driving, and supporting patients.
Nice To Haves
- CNA, MA, or LPN certification.
- Experience transporting patients.
- Knowledge of community resources for older adults.
- Familiarity with medical terminology and medical-team roles and with functioning alongside other hospital departments.
Responsibilities
- Ensure patient care needs are met while patients are at the program.
- Complete the Census report as directed.
- Assist patients with consents and the admission process as directed.
- Take patient vital signs as directed.
- Complete the daily nursing checklist form as directed.
- Assist patients with the sit-to-stand test as directed.
- Complete multidisciplinary progress notes documenting absences or patient encounters.
- Participate in treatment-team meetings and coordination of care.
- Coordinate meals and snacks for patients.
- Complete medical records, including filing and form tracking.
- Manage supply inventory, cleanliness, and group-room setup.
- Maintain refrigerator logs and take necessary action when temperatures vary.
- Comply with the 25-point checklist and applicable regulations.
- Perform program billing functions as directed.
- Verify patient insurance and complete monthly insurance verification forms as directed.
- Provide clerical support to team members and assist with secretarial and administrative duties.
- Provide safe patient transportation in a provided vehicle, as applicable.
- Demonstrate an understanding of community education definitions and activities.
- Participate in customer-service training related to community integration and in community analysis.
- Maintain up-to-date community education contacts as directed.
- Contribute to a cohesive team environment and positive customer service to support program success.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
