Office and Patient Coordinator OPC

Psychiatric Medical Care•Langdon, ND

About The Position

The Office and Patient Coordinator provides administrative and clerical services to program staff and assists Senior Life Solutions patients with care needs. The role may include transporting patients in a provided vehicle. Responsibilities span insurance verification and billing, clerical support, patient care assistance, safe transportation, and contributing to positive team dynamics and excellent customer service. The position follows the program’s three Cs: Care, Compliance, and Community. Care includes helping meet patient needs, supporting admissions and documentation, participating in care coordination, and maintaining program supplies and spaces. Compliance includes following regulations and required checklists and assisting with billing and insurance verification. Community includes supporting community education, customer service, community analysis, and effective teamwork. The role involves exposure to viruses, disease, and infection from patients. It requires intermittent physical activity, including standing, walking, bending, kneeling, stooping, crouching, lifting, driving, and supporting patients. The position has no direct reports.

Requirements

High school diploma or GED.
Experience providing care to older adults in a hospital or nursing facility environment.
Experience performing secretarial or clerical duties.
Experience working with computers and electronic medical records.
Good driving record and comfort with transportation and driving a van.
Ability to talk and hear as part of regularly performed duties.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to perform intermittent physical activity, including standing, walking, bending, kneeling, stooping, crouching, lifting, driving, and supporting patients.

Nice To Haves

CNA, MA, or LPN certification.
Experience transporting patients.
Knowledge of community resources for older adults.
Familiarity with medical terminology and medical team roles functioning with other hospital departments.

Responsibilities

Help ensure patient care needs are met while patients are at the program.
Complete the census report as directed.
Assist patients with consents and the admission process.
Take patient vital signs and complete the daily nursing checklist as directed.
Assist patients with the sit-to-stand test as directed.
Document absences and patient encounters in multidisciplinary progress notes.
Participate in treatment team meetings and coordination of care.
Coordinate meals and snacks for patients.
Complete medical records, including filing and form tracking.
Manage supplies inventory, cleanliness, and group room setup.
Maintain refrigerator logs and take required steps when temperatures vary.
Follow the 25-point checklist and applicable regulations.
Perform required billing functions as directed.
Verify patient insurance and complete monthly insurance verification forms as directed.
Participate in community education activities, customer service training, and community analysis.
Maintain up-to-date community education contacts as directed.
Contribute to a cohesive team environment.
Provide safe patient transportation in a provided vehicle, as applicable.