Office and Patient Coordinator OPC

Psychiatric Medical Care • Langdon, ND

2d • Onsite

About The Position

The Office and Patient Coordinator provides administrative and clerical support to program staff and assists Senior Life Solutions patients with care needs. The role includes transportation for patients in a provided vehicle, as applicable, and contributes to positive team dynamics and excellent customer service.

The position supports patient care by assisting with admissions and consents, taking vital signs and completing nursing checklists as directed, coordinating meals and snacks, documenting absences and encounters, participating in treatment team meetings, and maintaining medical records and program supplies. It also supports program compliance through billing functions and patient insurance verification, and contributes to community integration through education activities, community analysis, and maintaining community contacts.

The role has no direct reports. The employee may be exposed to viruses, diseases, and infections from patients. Physical activity is intermittent and includes standing, walking, bending, kneeling, stooping, crouching, lifting, driving, and supporting patients. The employee is regularly required to talk and hear, and must have close, distance, color, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

• High school diploma or GED.
• Experience providing care to older adults in a hospital or nursing facility environment.
• Experience performing secretarial or clerical duties.
• Experience working with computers and electronic medical records.
• Good driving record and comfort with transportation and driving a van.

Nice To Haves

• CNA, MA, or LPN certification preferred.
• Experience transporting patients preferred, but not required.
• Knowledge of community resources for older adults.
• Familiarity with medical terminology and medical team roles, including working with other hospital departments.

Responsibilities

• Ensure patient care needs are met while patients are at the program.
• Complete the Census report as directed.
• Assist patients with consents and the admission process as directed.
• Take patient vital signs and complete the daily nursing checklist as directed.
• Assist patients with the sit-to-stand test as directed.
• Complete multidisciplinary progress notes to document absences or patient encounters.
• Participate in treatment team meetings and coordination of care.
• Coordinate meals and snacks for patients.
• Complete medical records, including filing and form tracking.
• Manage supply inventory, cleanliness, and group room setup.
• Maintain refrigerator logs and take necessary action when temperatures vary.
• Comply with the 25-point checklist and applicable regulations.
• Perform program billing functions as directed.
• Verify patient insurance and complete monthly insurance verification forms as directed.
• Provide patient transportation in a provided vehicle, as applicable, and ensure transportation is safe.
• Demonstrate an understanding of community education definitions and activities.
• Participate in customer service training related to community integration and in community analysis.
• Keep community education contacts up to date as directed.
• Contribute to a cohesive team environment and program success.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED