Patient Services Coordinator

US Fertility • Houston, TX

19d • Onsite

About The Position

US Fertility is hiring a Patient Services Coordinator to join Shady Grove Fertility at the Texas Medical Center in Houston, Texas. The coordinator supports patients and the practice by managing account and insurance information, scheduling appointments, addressing patient concerns, and providing customer service. The role includes discussing benefits, coverage, and financial options with patients and coordinating schedules to support patient satisfaction, provider time, and treatment room utilization.

The schedule is Monday through Friday, 7:30 AM to 4:00 PM, with rotating weekends and holidays. The position offers the opportunity to grow within a nationally respected fertility-care organization and work closely with patients and clinical teams.

Requirements

• High school diploma or equivalent.
• At least 2 years of previous experience in an administrative role.
• Excellent interpersonal communication skills and the ability to build and facilitate good working relationships with staff at all organizational levels.
• Sound judgment and discretion when handling sensitive and confidential information.
• Excellent organizational skills.
• Ability to work independently, under pressure, and within deadlines.
• Exceptional written and verbal communication skills and attention to detail.
• Ability to work as part of a team.
• Good research skills.
• Technological proficiency.
• Flexibility and willingness to learn.
• Excellent multitasking abilities.
• Ability to use billing systems.

Nice To Haves

• Medical office experience.
• Knowledge of medical software, terminology, and procedures.
• Knowledge of HIPAA regulations.

Responsibilities

• Obtain, record, and update patients’ personal, financial, and insurance information.
• Assess patients’ minimum needs and schedule appointments to support patient satisfaction, provider time, and treatment room utilization.
• Schedule appointments.
• Address customer and patient issues and ensure effective short- and long-term resolution.
• Provide timely feedback to the practice regarding service failures or patient concerns.
• Consult with patients regarding benefits, coverage, and financial options.
• Greet patients and visitors and provide a high level of customer service.
• Work occasional weekends and holidays.

Benefits

• Medical, dental, and vision insurance for full-time employees working 30 or more hours per week.
• 401(k) with company match.
• Tuition assistance and professional development support.
• Performance-based bonus opportunities.
• Generous paid time off and paid holidays.
• Paid parental leave.
• Life and disability benefits.
• Fertility Discount Program.
• Employee wellness and recognition programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED