Patient Services Coordinator
About The Position
PT Solutions Physical Therapy is seeking a Patient Services Coordinator to support patients, providers, and insurers and help make the care journey seamless, efficient, and supportive. The role owns key administrative and communication processes, including verifying insurance coverage, securing authorizations, coordinating physician referrals, and supporting scheduling. The coordinator helps patients access care quickly and confidently while contributing to the day-to-day operations of the practice. PT Solutions offers ongoing training, mentorship, and opportunities for career advancement.
Requirements
- High school diploma or GED at minimum; submission of documentation for the highest level of education obtained is required.
- 1–2 years of customer service experience; healthcare experience is preferred.
Nice To Haves
- Healthcare customer service experience.
Responsibilities
- Reconcile patient payments and units billed while following HIPAA guidelines.
- Follow appropriate processes for insurance verification and/or benefits management.
- Obtain authorization and/or prior authorization.
- Collect over-the-counter payments and reconcile charges weekly and monthly.
- Maintain relationships with patients, providers, clinicians, and internal operational departments.
Benefits
- Medical, dental, and vision benefits.
- 401(k) with match.
- Performance-based incentives.
- Professional development through strategic internal platforms.
- Career progression opportunities.
- Paid Time Off and either Sick Leave or Extended Illness Bank accrual, dependent on state laws.
- Reimbursement for endurance race entry fees.
- Ongoing training and mentorship.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
