Patient Services Coordinator

The US Oncology Network•Sellersville, PA

4d•Onsite

About The Position

Alliance Cancer Specialists is seeking a courteous, energetic, and detail-oriented Patient Services Coordinator to join its Bux-Mont Team. The role welcomes patients and visitors, manages incoming calls, supports clinical staff, and helps ensure an efficient, patient-centered experience. The ideal candidate thrives in a fast-paced healthcare environment and delivers service with professionalism and compassion. The position supports and adheres to the US Oncology Compliance Program, including its Code of Ethics, Business Standards, and Shared Values. It requires strict compliance with HIPAA and applicable state and federal guidelines for patient confidentiality and records, as well as completion of required e-learning courses within 90 days of hire.

Requirements

High school diploma or equivalent.
At least 18 months of medical front office experience, including experience with insurance forms and scheduling software.
Proficiency with Microsoft Office, including Outlook, Word, and Excel.
Ability to adapt, multitask, and manage shifting priorities.
High commitment to quality, accuracy, and service excellence.
Ability to work onsite during standard business hours.
Frequent sitting, standing, walking, talking, and hearing; manual dexterity and eye-hand coordination.
Ability to occasionally lift and carry up to 40 pounds.
Normal corrected vision and hearing.

Nice To Haves

Knowledge of office routines, clinical staff workflows, and scheduling processes.

Responsibilities

Greet patients, visitors, and family members professionally and promptly.
Check in patients and notify clinical staff of their arrivals.
Provide required paperwork and assist patients with completing it as needed.
Collect, verify for completeness, and scan or file patient forms.
Update and maintain accurate patient demographic and insurance information.
Collect co-pays and outstanding balances and issue receipts.
Answer incoming calls promptly and courteously; screen calls, answer routine questions, route calls, or take accurate messages.
Page clinic staff as needed and relay messages clearly and promptly.
Record cancellations and missed appointments, reschedule appointments, and notify appropriate staff.
Schedule outside consultations and procedures as ordered by physicians.
Schedule CT and PET scans after insurance approval.
Maintain chart messages and assigned queues.
Scan and copy updated insurance cards.
Provide administrative support, including scanning, filing, and maintaining lobby organization.
Maintain adequate supplies of forms and office supplies.
Follow HIPAA and applicable state and federal guidelines regarding patient confidentiality and records.
Complete required e-learning courses within 90 days of hire.