Patient Services Coordinator
PT Solutions Physical Therapy•Milwaukee, WI
•$18 - $24
About The Position
The Patient Service Coordinator is a vital link between patients, providers, and insurers, helping ensure that each step of the care journey is seamless, efficient, and supportive. The position manages administrative and communication processes that support practice operations and patient access to care, including insurance verification, prior authorizations, physician referrals, scheduling, payment reconciliation, and relationships with patients and care teams. PT Solutions offers ongoing training, mentorship, and opportunities for career advancement.
Requirements
- High school diploma or GED at minimum; submission of a diploma for the highest level of education obtained is required.
- 1–2 years of customer service experience; healthcare experience is preferred.
Nice To Haves
- Healthcare experience.
Responsibilities
- Reconcile patient payments and units billed while following HIPAA guidelines.
- Follow appropriate processes for insurance verification and/or benefits management.
- Obtain authorization and/or prior authorization.
- Collect over-the-counter payments and reconcile all charges weekly and monthly.
- Maintain relationships with patients, providers, clinicians, and internal operational departments.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) with match
- Performance-based incentives
- Professional development
- Career progression opportunities
- Paid Time Off (PTO)
- Sick Leave or Extended Illness Bank (EIB) accrual, dependent on state laws
- Reimbursement for endurance race entry fees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
