Patient Services Coordinator

The Emergency Center•Conroe, TX

7d•Onsite

About The Position

The Patient Services Coordinator is the face of The Emergency Center and is responsible for creating an excellent experience for everyone who interacts with the facility, whether by phone, electronically, or in person. The role greets and registers patients, performs administrative functions, and works with medical providers to coordinate patient care at the facility and with local hospitals and doctors’ offices. The coordinator provides friendly, attentive service to patients, visitors, and coworkers; seeks opportunities to create “WOW!” experiences for patients and their families; and contributes to the company’s culture and goals. This is a PRN position in Conroe, Texas, with flexible availability to cover day, night, and weekend shifts as needed. Compensation is $18.00–$20.00 per hour, depending on experience.

Requirements

High school diploma or GED.
Ability to adapt to software programs used by the facility.
Ability to operate a fax machine, copier, label printer, and phone system; load printer paper; and change toner.
Working knowledge of basic computer systems and ability to navigate an office computer network.
Ability to speak, read, and write in English.
Positive, friendly, and engaged approach with patients and facility visitors.
Willingness to make an extra effort to deliver excellent service and help people through difficult days.

Nice To Haves

Post-high-school education.
Customer service experience in medical fields.
Ability to speak, read, and write in Spanish.

Responsibilities

Create an excellent experience for people who interact with The Emergency Center by phone, electronically, or in person.
Greet patients and register them in the system.
Perform administrative functions, including operating office equipment and navigating the facility’s computer systems.
Work with medical providers to coordinate patient care at the facility and with local hospitals and doctors’ offices.
Provide consistent outstanding service to patients, facility visitors, and team members.
Create “WOW!” moments for patients and their families and friends.
Use interpersonal communication skills in problem solving, negotiating, conflict management, team building, and providing supportive feedback.
Promote The Emergency Center’s culture and actively support company goals and initiatives.
Endorse and demonstrate the company’s core values of Accountability, Do Something Good, Empathy, and Zeal.