Patient Services Coordinator

University Clinical Health•Memphis, TN

About The Position

The Patient Services Coordinator performs administrative and clinical care services and may function as a Medical Office Assistant or Certified Medical Assistant, carrying out duties associated with those roles. The position supports patient visits through appointment scheduling, greeting and registering patients, updating demographic information, verifying patient information, and receiving visit co-payments. It also includes postoperative patient follow-up, calls, and follow-up on hospital orders. The role may assist with procedures; order and stock supplies; process and autoclave instruments; transport implants or other surgical equipment; schedule surgical cases; follow up with other doctors’ offices; and communicate and collaborate with co-surgeons. Patient care duties include preparing examination rooms, drawing blood as needed, taking and recording vital signs, obtaining patient histories and photos, and triaging clinic patients. The coordinator enters and follows up on physician orders and coordinates with external offices and hospitals about mutual patients and procedure scheduling. The position requires efficiency, prioritization, multitasking, and excellent communication. The coordinator must maintain the confidentiality of patient and UCH business information in accordance with HIPAA and other compliance standards, follow the Code of Conduct and applicable compliance, quality, and safety policies, act in accordance with UCH’s mission, and perform other related duties as assigned.

Requirements

High school diploma or equivalent.
Certified Medical Assistant certification from an accredited teaching establishment.
If not currently certified, obtain certification within the first 90 days of employment.

Nice To Haves

One to two years of related work experience is preferred.

Responsibilities

Schedule appointments, greet patients and visitors, register patients, update demographic information, verify patient information, and receive visit co-payments.
Follow up with patients postoperatively, make calls, and follow up on hospital orders.
Room clinic patients, check vital signs, take patient histories and photos, and perform triage.
Coordinate with external offices and hospitals regarding mutual patients and procedure scheduling.
Enter physician orders and follow up on them.
Assist with procedures as needed.
Order and stock supplies; process and autoclave instruments; and transport implants or other surgical equipment.
Schedule surgical cases, follow up with other doctors’ offices, and communicate and collaborate with co-surgeons.
Prepare examination rooms, draw blood as needed, and record vital signs in medical charts.
Maintain confidentiality of patient and UCH business information in accordance with HIPAA and other compliance standards.
Comply with the Code of Conduct and established policies, including compliance, quality, and safety policies.
Act in accordance with UCH’s mission and perform other related duties as assigned.