Patient Services Coordinator

The US Oncology Network•Cincinnati, OH

4d•Onsite

About The Position

The Patient Services Coordinator professionally welcomes patients and their friends and family, registers patients, and schedules appointments efficiently and promptly. The role answers, screens, and directs incoming calls to appropriate personnel and relays messages between patients and clinical staff. The coordinator supports and adheres to the US Oncology Compliance Program, including its Code of Ethics, Business Standards, and Shared Values. The ideal candidate is compassionate, organized, and has exceptional customer service skills. The position provides front-desk and administrative support in an oncology/hematology clinic, including patient check-in and check-out, management of paperwork and patient records, appointment coordination, collection of co-pays and balances, and maintenance of the lobby and office supplies. The role requires confidentiality and compliance with applicable state and federal requirements regarding patient records. The employee must be present at the worksite during regularly scheduled business hours. The environment may involve exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions common to an oncology/hematology clinic. Work involves in-person interaction with coworkers, management, and clients, and may require minimal automobile travel to office sites.

Requirements

High school diploma or equivalent.
Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
Successfully complete required e-learning courses within 90 days of occupying the position.
Demonstrate adaptability, including handling day-to-day work challenges, adjusting to multiple demands and shifting priorities, and showing flexibility.
Show work commitment by setting high performance standards and working efficiently to achieve them.
Commit to quality and emphasize delivering quality products or services.
Meet the physical demands of the role, including sitting or standing, talking or hearing, handling and lifting patients, manual and finger dexterity, eye-hand coordination, and extensive standing and walking; occasionally lift and carry items weighing up to 40 pounds; have corrected vision and hearing to the normal range.
Be present at the worksite during regularly scheduled business hours.

Nice To Haves

Some receptionist or office experience preferred.

Responsibilities

Greet patients and visitors promptly, courteously, and professionally; check in patients and notify clinical staff of their arrival.
Provide and explain patient paperwork, collect it, check it for completeness, and file it.
Update patient demographics and insurance information in the system.
Collect co-pays and balances and provide receipts.
Answer, screen, and respond to routine questions; route calls to appropriate personnel or take thorough messages.
Page clinic personnel as appropriate and communicate messages accurately and promptly according to procedures.
Check patients out after examinations and schedule return appointments according to physician or office guidelines.
Give patients appointment details, including time, location, directions, instruction sheets, and other relevant information.
Record cancellations and missed appointments, reschedule appointments, notify appropriate staff, and note cancellations in patient charts.
Provide general administrative support, including filing charts and forms; maintain an orderly lobby and supplies of forms and office materials.
Maintain confidentiality and comply with state and federal laws and guidelines regarding patient records.
Perform other duties as requested or assigned; may type memos and forms.