Patient Services Coordinator

PT Solutions Physical Therapy • Abington Township, PA

5d • $19 - $21

About The Position

At PT Solutions Physical Therapy, the Patient Services Coordinator serves as a key link between patients, providers, and insurers, helping make the care journey seamless, efficient, and supportive. The role manages administrative and communication processes, including insurance verification, prior authorizations, physician referrals, and scheduling, so patients can access care efficiently. PT Solutions describes itself as a clinician-founded, mission-driven community and offers ongoing training, mentorship, and opportunities for advancement.

Requirements

• High school diploma or GED at minimum; submission of documentation for the highest level of education obtained is required.
• 1–2 years of customer service experience; healthcare experience is preferred.

Nice To Haves

• Healthcare customer service experience.

Responsibilities

• Reconcile patient payments and units billed while following HIPAA guidelines.
• Follow appropriate processes for insurance verification and/or benefits management.
• Obtain authorizations and/or prior authorizations.
• Collect over-the-counter payments and reconcile all charges weekly and monthly.
• Maintain relationships with patients, providers, clinicians, and internal operational departments.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with employer match
• Performance-based incentives
• Professional development through strategic internal platforms
• Career progression opportunities
• Paid Time Off (PTO)
• Sick Leave or Extended Illness Bank (EIB) accrual, depending on state laws
• Reimbursement for endurance race entry fees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED