Patient Services Coordinator

The US Oncology Network • San Antonio, TX

10d • Onsite

About The Position

The Patient Services Coordinator supports the Revenue Cycle Department at Texas Oncology’s Hardy Oak clinic in San Antonio, Texas. This full-time role welcomes patients and their visitors, registers patients, schedules appointments, handles incoming calls and messages, and provides administrative support. The role may be classified as Level 1, Level 2, or Senior based on relevant work experience. The typical work week is Monday through Friday, 8:00 a.m. to 5:00 p.m. The position supports Texas Oncology’s delivery of evidence-based cancer care and must adhere to the US Oncology Compliance Program, Code of Ethics, Business Standards, and Shared Values.

Requirements

• High school diploma or equivalent.
• Proficiency with computer systems and Microsoft Outlook, Word, and Excel.
• Successfully complete required e-learning courses within 90 days of occupying the position.
• For Level 2 and Senior classifications: meet the Level 1 requirements.
• For Level 2 and Senior classifications: front medical office receptionist experience with insurance forms and scheduling software; at least 18 months for Level 2 and at least 5 years for Senior.

Nice To Haves

• Some receptionist or office experience is preferred for Level 1.
• Knowledge of the practice’s personnel, daily routines, and scheduling is a plus for Level 2.

Responsibilities

• Greet patients and visitors promptly, courteously, and professionally; check in patients and notify clinical staff of their arrival.
• Provide, explain, collect, review for completeness, and file patient paperwork; update patient demographic and insurance information.
• Collect copayments and account balances and provide receipts.
• Answer, screen, and respond to routine calls and questions; direct calls or messages to appropriate personnel, page clinic staff when needed, and communicate messages accurately and promptly.
• Check patients out after examinations and schedule or reschedule appointments according to physician and office guidelines; provide appointment details and document cancellations or missed appointments in the patient chart.
• Provide general administrative support, including filing charts and forms, typing memos and forms as needed, and maintaining an orderly lobby and adequate supplies.
• Protect patient confidentiality and comply with applicable state and federal requirements and HIPAA guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED