Patient Services Coordinator

PT Solutions•Wauwatosa, WI

7d•$18 - $24

About The Position

PT Solutions Physical Therapy is hiring a Patient Services Coordinator to support patients, providers, and insurers and help make the care journey seamless, efficient, and supportive. The role owns administrative and communication processes that help the practice run, including verifying insurance coverage, securing authorizations, coordinating physician referrals, and optimizing schedules. The position is full-time and offers a stated pay range of $18–$24 per hour, with compensation factors including background, experience, and work location. PT Solutions describes itself as a clinician-founded, mission-driven community focused on expanding access to care. It offers ongoing training, mentorship, professional development, and opportunities for career advancement. The company also highlights its culture and recognition as a USA Today Top Workplace.

Requirements

High school diploma or GED at minimum; submission of a diploma for the highest level of education obtained is required.
1–2 years of customer service experience.

Nice To Haves

Healthcare experience.

Responsibilities

Reconcile patient payments and units billed while following HIPAA guidelines.
Follow appropriate processes for insurance verification and/or benefits management.
Obtain authorization and/or prior authorization.
Collect over-the-counter payments and reconcile all charges weekly and monthly.
Maintain relationships with patients, providers, clinicians, and internal operational departments.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
401(k) with match.
Performance-based incentives.
Professional development through strategic internal platforms.
Opportunity for career progression.
Paid time off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual, depending on state laws.
Reimbursement for endurance race entry fees.
Ongoing training and mentorship.