Patient Services Coordinator

UVA Health Northern Virginia & Culpeper•Bristow, VA

8d•$18 - $25

About The Position

The Patient Services Coordinator schedules and registers patients for an outpatient clinic. The role verifies patient eligibility and coordinates with physician offices, Utilization Review, and Business Office Departments to ensure necessary pre-authorizations, referrals, and pre-certifications are obtained. The team member may also perform other job-related duties as directed by the Supervisor.

Requirements

High school diploma or GED.
One year of clerical experience in a medical office setting; other related experience may be considered in lieu of medical office experience.
Knowledge of basic medical terminology.
Ability to communicate verbally and in writing.
Excellent customer service skills.
Insurance knowledge for certain assigned tasks, including the ability to comprehend insurance cards and benefit details.
Ability to deal directly with the public in a professional and empathetic manner.

Nice To Haves

Background or knowledge of government/state and patient assistance programs.
Working knowledge of ICD-10 and CPT coding.
Strong computer skills.
Proficiency in Windows and Microsoft Office.

Responsibilities

Schedule and register patients for the outpatient clinic.
Verify patient eligibility.
Work with physician offices, Utilization Review, and Business Office Departments to obtain required pre-authorizations, referrals, and pre-certifications.
Communicate effectively with clinic staff and visitors.
Greet and assist visitors to the department.
Answer incoming telephone calls and provide accurate information as needed.
Attend assigned meetings and contribute positively as a communication ambassador for the organization.
Work within a team to achieve patient and team goals.
Communicate professionally with co-workers and participate in regular staff meetings.
Adjust activities to accommodate the needs of team members and internal customers.
Resolve conflicts independently when appropriate and act positively on feedback.
Perform additional job-related duties as assigned.