Patient Coordinator Jobs

About The Position

Requirements

• High school education, GED, or equivalent is required.
• Basic Life Support (BLS) Health Care Provider certification from an approved vendor per Adventist Health policy is required.
• All associates must receive required vaccinations as a condition of employment and annually thereafter where applicable; medical and religious exemptions may apply.

Nice To Haves

• Certified Medical Assistant (CMA), Registered Medical Assistant (RMA), or equivalent combination of licensure and experience is preferred.
• Successful completion of audiometry and vision training, or a CHDP certificate, within six months of hire is preferred.
• Phlebotomy certificate is preferred.

Responsibilities

• Sets up examination rooms and checks in patients.
• Maintains a patient recall system, including continuity-of-care logs for lab tests, referrals, and transfers.
• Obtains vital signs and reports significant findings and pertinent observations to the clinic physician.
• Performs venipunctures, audiometry, and vision testing as ordered.
• Answers phones, takes messages, and directs calls to the appropriate person.
• Admits patients into the clinic; pulls charts; processes encounter forms; verifies and updates insurance and patient information in the computer; copies or scans insurance information; and prepares charts with appropriate visit forms.
• Performs filing activities and maintains department records, reports, and statistics.
• Orders and maintains adequate inventory of office supplies and equipment.
• Identifies patients’ insurance status and benefit ranges, collects co-payments, and identifies service limits.
• Prepares and completes patient referrals, obtains authorizations, and assists patients and physicians with referral coordination as ordered.
• Completes and forwards requested information, charts, records, documents, and films; requests previous patient records as needed.
• Provides appropriate forms to billing and other departments.
• Informs patients of examination preparations and reminds them of preparations when confirming appointments.
• Obtains necessary billing, insurance, and demographic information.
• Digitizes films from prior studies, receives attorney payments for film copies or CDs, and coordinates film storage.
• Assists with scheduling appointments and making reservations for departmental classes, programs, and in-services.
• Keeps waiting rooms neat, clean, and organized; communicates with people waiting.
• Monitors panels for alarms and reports them to the appropriate department.
• Provides coverage or assistance as needed to maintain department quality standards.
• Compiles information for reports, manuals, handouts, and meetings as needed.
• Performs other job-related duties as assigned.