Patient Coordinator

South Shore Health•Kingston, MA

20d•Onsite

About The Position

The Patient Coordinator serves as the initial point of contact for patients, scheduling appointments, registering and orienting new patients, submitting patient information, and handling coding and billing for services provided. The position is responsible for excellent customer service and compassionate care in the SMC Urology department at South Shore Health in Kingston, Massachusetts. This is a full-time, 40-hour-per-week day position with alternating weekday shifts of 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m.

Requirements

One to two years of healthcare office experience.
Strong customer service skills in person and by telephone.
Basic Life Support (BLS) certification from the American Heart Association, including courses offered through South Shore Health.
Ability to complete patient registration, scheduling, co-payment, and office workflow tasks accurately and efficiently.
Ability to work independently with infrequent supervision, meet deadlines, manage multiple tasks, and maintain composure in stressful situations.
Ability to communicate professionally with patients, families, and coworkers and follow the chain of command.

Nice To Haves

High school diploma.
Prior Epic experience for scheduling and registration.
Previous interactions with patients and families.

Responsibilities

Greet and assist patients and visitors in person and by telephone, direct them to appropriate services, and provide professional, courteous customer service.
Monitor patient flow and waiting areas, communicate delays, respond to messages, and follow through on service recovery and team communications.
Complete accurate patient pre-registration and registration, including referral, demographic, insurance, admission, and required documentation information while protecting patient privacy.
Review physician orders for accuracy and appropriateness and initiate requests for corrections when needed.
Orient new patients to program guidelines, policies, rights, and responsibilities; prepare and maintain patient charts and correct errors.
Schedule, cancel, and reschedule appointments efficiently, coordinate appointments across systems and disciplines, communicate scheduling conflicts, and help maximize patient access and resource use.
Collect co-payments according to department standards and maintain accurate co-payment documentation and ledgers.
Complete daily assignments and long-term projects independently and by established deadlines; inform the supervisor when deadlines may not be met.
Respond to pagers and email according to department standards, learn and use new technology and procedures, and contribute suggestions for process improvements.
Provide professional and calm patient interactions, answer questions or direct patients to appropriate staff, and report concerns through the chain of command.
Support department workflow by reviewing reports, completing handoffs, performing rotating weekly and monthly assignments, following the Retrievex process, ordering supplies, and taking minutes as assigned.
Manage daily office functions, prioritize multiple tasks, maintain concentration and composure under pressure, and communicate effectively with coworkers and patients.
Review clinician discharge lists and discharge patients accurately and promptly; record discharged charts in Retrievex according to workflow.
Mentor or support colleagues in registration and scheduling processes when appropriate.