New Patient Coordinator

The US Oncology Network•Plantation, FL

17h•Onsite

About The Position

Under direct supervision, the New Patient Coordinator handles new patient coordination activities, which may include account and insurance registration and scheduling patients for exams and procedures. The role maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems using standard procedures and established guidelines. The coordinator supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards, and US Oncology’s Shared Values. The coordinator serves as a liaison among referring providers, clinical teams, and new patients, managing referrals from intake through onboarding. The role collects and validates registration and medical information, investigates insurance eligibility and benefits, supports clinical readiness, and communicates appointment details and preparation instructions. It also maintains physician schedules, helps resolve scheduling needs, escalates complex issues, and upholds organizational policies, healthcare regulations, and accreditation standards, including HIPAA.

Requirements

High school diploma or equivalent required.
Two years of patient access and/or referral management experience in healthcare preferred, with progressive responsibility, or an equivalent combination of education and work experience.
Knowledge of healthcare workflows and referral management best practices.
Experience with Microsoft Office products, including Outlook, Word, Teams, and Excel, required.
Proficiency with medical terminology and insurance benefits and eligibility verification.
Successfully complete required onboarding courses and on-demand training within 45 days of occupying the position.
Ability to meet the described physical demands, with reasonable accommodations available where applicable.

Nice To Haves

Knowledge of multiple practice management system (PMS) and electronic health record (EHR) platforms preferred.
Two years of patient access and/or referral management experience in healthcare preferred.

Responsibilities

Coordinate care among referring providers, clinical teams, and new patients to support timely and accurate onboarding.
Manage the new patient referral process in accordance with departmental standards; assess and prioritize referrals based on clinical urgency.
Follow up with referring providers to obtain missing medical records, diagnostic results, and other required documentation.
Collect and verify patient demographic, insurance, and referral information; create and update patient accounts in the practice management system.
Conduct insurance eligibility and benefit investigations.
Communicate appointment time, location, directions, and preparation instructions to patients.
Distribute and review new patient paperwork and educational resources.
Maintain and adjust physician schedules, coordinating scheduling and rescheduling with clinical and administrative teams.
Document and update patient records in designated systems and validate medical record completeness for clinical review.
Escalate complex or time-sensitive issues to the appropriate department or supervisor.
Follow organizational policies, healthcare regulations, and accreditation standards, including HIPAA.
Complete additional duties as assigned and seek opportunities to improve the patient experience.