New Patient Coordinator

Jax Spine & Pain Centers•Jacksonville, FL

About The Position

Jax Spine & Pain Centers is seeking a compassionate, organized, and customer-focused New Patient Coordinator. As the first point of contact for prospective patients, this role guides individuals through the intake and scheduling process and helps create a positive patient experience. The ideal candidate is an excellent communicator with strong organizational skills who thrives in a fast-paced healthcare environment.

Requirements

High school diploma or equivalent.
Strong customer service and interpersonal communication skills.
Excellent organizational skills and attention to detail.
Ability to prioritize multiple tasks while maintaining accuracy in a fast-paced environment.
Proficiency in Microsoft Office and general computer applications.

Nice To Haves

At least one year of medical scheduling, patient access, call center, or healthcare administrative experience.
Experience with electronic medical records; eClinicalWorks experience is preferred.
Knowledge of medical terminology, insurance verification, referrals, and prior authorizations.

Responsibilities

Serve as the primary point of contact for new patient inquiries via phone, email, and electronic referrals.
Schedule new patient appointments while accounting for provider availability and appropriate appointment types.
Obtain and accurately enter patient demographic, insurance, and referral information into the electronic medical record (EMR).
Verify insurance eligibility and determine referral and authorization requirements.
Explain practice policies, appointment expectations, and required documentation to patients.
Coordinate receipt of medical records, imaging, and referral documentation before appointments.
Collaborate with providers, clinical staff, and referral sources to facilitate timely patient scheduling.
Maintain accurate patient records and ensure compliance with HIPAA and privacy regulations.
Respond promptly to patient questions and resolve scheduling concerns professionally and empathetically.
Monitor referral work queues and follow up on pending referrals to ensure timely patient access.
Assist with additional administrative duties as assigned.