New Patient Coordinator

The US Oncology Network•Vancouver, WA

7d•Onsite

About The Position

Our Vancouver Cancer Center is hiring a New Patient Coordinator to work with our new patients as a liaison between our practice, hospital, support services and payors to ensure that our patient experience and care is the best it can be during their cancer treatment journey. If you are a dedicated, team-oriented, patient-centered individual looking for an opportunity to be proud of what you do, to work hard, to have fun, to learn and grow, and to go home at the end of the day knowing you made a difference in the lives of our patients; Compass Oncology is the place for you!

Requirements

High School diploma or equivalent required.
At least four (4) years of directly related experience such as medical office, coding or billing, patient advocate, or social services, required.
Must demonstrate the ability to verbally articulate information and questions with others in order to perform responsibilities effectively.
Must be personable.
Proficiency with computer systems, medical billing systems, and Microsoft Office Outlook & Word required.

Nice To Haves

Some college preferred.

Responsibilities

Prior to a patient’s first appointment, contacts or meets with patient to obtain basic chart information (diagnosis, referring physician, personal data, insurance, etc).
Asks patient questions regarding medical style in order to match with Network physician style (or bed side manner).
Inquires about patient’s family, medical, social services needs.
On behalf of the patient, coordinates physician referrals, schedules oncology related medical appointments within and outside the practice, resolves insurance billing and coding issues, contacts agencies.
Ensures accurate document is in the medical chart.
Responsible for insurance verification and eligibility, assessment of patient financial requirements, educating patients on insurance benefits and co-payments. Obtains pre-authorization of services. Obtains and maintains accurate patient demographics.
May assist patients with obtaining financial resources.
Provides educational materials to patient and family. Updates, orders and maintains patient education materials including brochures, videos, and teaching materials.
Refers patient or family members to agencies and services such as housing, transportation, pharmaceutical needs, beauty supplies (wigs), prosthesis, counseling, etc. Networks within the community to learn about and maintain an agency & services resource list.
Responds to patient inquiries and provides solutions or options in a timely and professional manner.
May assist coworkers with the resolution to non-routine & complex issues.