New Patient Coordinator

The US Oncology Network•Austin, TX

3d•Onsite

About The Position

The US Oncology Network is looking for a New Patient Coordinator to join their team at Texas Oncology. This full-time position will support the Medical Oncology Department at their clinic in Austin, Texas. The role involves managing the new patient referral process, acting as the first point of contact for patients, and handling administrative tasks related to patient registration, scheduling, and record maintenance. The position requires strong customer service skills, proficiency in medical terminology and insurance verification, and the ability to work independently while adhering to compliance programs and shared values.

Requirements

High School diploma or equivalent required.
Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
Proficiency with medical terminology and insurance benefits and eligibility verification.
Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.

Nice To Haves

Knowledge of multiple PMS and EHR platforms preferred.

Responsibilities

Effectively oversee and manage the continuum of the new patient referral process within department standards.
Provides strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
Independently assesses patient needs to prioritize and triage referrals.
Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
Proactively follows-up on missing medical records and test results from referring providers.
Obtains patient demographic, insurance, referral, and other pre-visit required information.
Verifies and registers patient accounts in the practice management system.
Facilitates insurance benefit and eligibility investigations.
Provides patients with appointment details such as time, location, directions, and instructions to patients.
Distributes appropriate medical forms to the patient for completion prior to initial visit.
Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
Works in conjunction with the clinical team to accommodate scheduling requests.
Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
Provides support and information to providers to problem solve and manage complex administrative issues.
Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
Other duties as requested or assigned.