New Patient Coordinator

Cure 4 The Kids Foundation • Las Vegas, NV

1d • Onsite

About The Position

This is a non-exempt full-time position that performs routine administrative tasks required to establish new patients and serves as the initial contact for all new patient referrals. The role requires a multi-disciplinary team approach to solving problems and patient challenges, with a primary goal of bringing the best patient care and experience for the area's children. The organization emphasizes teamwork and mutual support among staff.

Requirements

• High school diploma or GED
• Read and write legibly.
• Understand and follow written and oral instructions and directions.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• English language proficiency.

Nice To Haves

• One (1) year of experience in a pediatric specialty medical practice
• Experience in the pediatric hematology/oncology field or other equivalent healthcare environment.
• Ability to schedule in an electronic health record system.
• Ability to verify eligibility of benefits and a general understanding of the authorization process.
• Bilingual English/Spanish preferred.

Responsibilities

• Maintains and organizes the fax queue where referrals are received.
• Responds to all incoming and STAT referrals within organization timelines.
• Answers the department phone line and returns all phone messages the same day.
• Obtains required medical records and indexes them into patients’ electronic health records.
• Schedules appointments and distributes all new patient paperwork to patients/parents electronically or by mail within 24 hours.
• Obtains insurance and verifies active status on related insurance portals and alerts Patient Financial Counselors if patient is uninsured.
• Submits referrals to the Medical Director or designee for review.
• Monitors payer portals for incoming referrals and authorizations.
• Other duties as assigned.

Benefits

• 40-hour work week, no nights or weekends
• One of the most competitive compensation and comprehensive benefit packages in the field of healthcare
• A state-of-the-art clinical and administrative environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED