New Patient Coordinator
About The Position
The US Oncology Network is looking for a New Patient Coordinator to join their team at Texas Oncology. This full-time position will support the Medical Oncology Department within Central Region at their 301 Seton Parkway clinic in Round Rock, Texas. The typical work week is Monday through Friday, 8:00a - 4:30p OR 8:30a - 5:00p. This team prioritizes patients, invests in its people, and fosters a supportive, positive culture. As a part of The US Oncology Network, Texas Oncology delivers high-quality, evidence-based care to patients close to home. Texas Oncology is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas. Our mission is to use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve “More breakthroughs. More victories.” ® in their fight against cancer. The US Oncology Network is one of the nation’s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. The US Oncology Network is supported by McKesson Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.
Requirements
- High School diploma or equivalent required.
- Two (2) years revenue cycle and/or patient access experience in healthcare preferred with progressive responsibility or equivalent combination of education and work experience.
- Knowledge of multiple PMS and EHR platforms preferred.
- Experience with Microsoft Office Products (Outlook, Word, Teams, and Excel) required.
- Proficiency with medical terminology and insurance benefits and eligibility verification.
- Must successfully complete required onboarding courses and on-demand training within 45 days of occupying position.
Nice To Haves
- Progressive responsibility or equivalent combination of education and work experience.
- Knowledge of multiple PMS and EHR platforms preferred.
Responsibilities
- Effectively oversee and manage the continuum of the new patient referral process within department standards.
- Provides strong customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
- Independently assesses patient needs to prioritize and triage referrals.
- Answers phone calls, takes messages and responds to routine patient, physician, and client inquiries.
- Proactively follows-up on missing medical records and test results from referring providers.
- Obtains patient demographic, insurance, referral, and other pre-visit required information.
- Verifies and registers patient accounts in the practice management system.
- Facilitates insurance benefit and eligibility investigations.
- Provides patients with appointment details such as time, location, directions, and instructions to patients.
- Distributes appropriate medical forms to the patient for completion prior to initial visit.
- Maintains and updates physician schedules ensuring that patients are scheduled appropriately.
- Works in conjunction with the clinical team to accommodate scheduling requests.
- Accurately documents/updates patient records in designated systems to ensure all parties have accurate information.
- Provides support and information to providers to problem solve and manage complex administrative issues.
- Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations.
- Other duties as requested or assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
