New Patient Coordinator

Cancer Specialists LLC•St. John's, Saint Johns, FL, US, FL

1d•Onsite

About The Position

Cancer Specialists of North Florida is recruiting an experienced New Patient Coordinator for its busy Ascension St. Johns office. The coordinator schedules new-patient appointments and tests efficiently and serves as a liaison between patients and medical staff. The role handles new-patient referrals and registration, insurance verification and authorizations, appointment and testing coordination, financial arrangements, and assistance with community resources. The position is full-time and located at 300 St. Elizabeth Way, St. Johns, FL 32259.

Requirements

High school diploma or equivalent.
At least one year of office experience.

Nice To Haves

Experience in a medical office setting is preferred.

Responsibilities

Obtain demographic and insurance information for new patients, including copies of insurance cards and current driver’s licenses.
Register new patients in the system and prepare and organize their charts.
Verify insurance eligibility and obtain pre-authorizations or referrals for services.
Assess patients’ financial requirements and explain insurance benefits, copayments, and financial obligations to patients and families.
Resolve patient questions and complaints regarding insurance billing and adjust accounts as necessary.
Set up financial arrangements with patients as necessary.
Schedule new patients in the computer system according to physician or office guidelines; cancel or reschedule appointments in response to physician schedule changes and notify appropriate clinic personnel.
Obtain and enter referral authorizations and correspondence in patient charts and the computer system.
Schedule outpatient appointments, testing, and hospital admissions for new patients, and obtain required pre-certifications.
Handle new-patient referrals, gather necessary information, assign patient account numbers, and schedule appointments.
Assist new patients, as necessary, with researching and obtaining community resources, including housing, transportation, drugs and pharmaceutical supplies, and financial resources.
Follow through with patients from initial referral and ensure paperwork is acceptable to clinical staff.
Perform other duties as assigned.