New Patient Coordinator

The US Oncology Network•Irving, TX

3d•Onsite

About The Position

The New Patient Coordinator supports Texas Oncology’s Intake Department at the Texas Center for Proton Therapy in Irving, Texas. The role is an important first point of contact for patients beginning cancer care and coordinates the new-patient referral process. Under direct supervision, the coordinator may handle account and insurance registration and schedule new patients for exams and procedures. The position maintains patient records, prepares forms, verifies information, and resolves routine and non-routine problems while following standard procedures and pre-established guidelines. The coordinator also supports and adheres to the US Oncology Compliance Program, including its Code of Ethics and Business Standards and Shared Values. This is a full-time, onsite position, Monday through Friday, 8:30 a.m. to 5:00 p.m., with no weekends, call, or major holidays. The work environment is an oncology/hematology clinic and may involve exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other clinic-related conditions. Work includes in-person and virtual interaction with coworkers, management, and clients, and may require minimal travel by air or automobile to office sites.

Requirements

High school diploma or equivalent required.
Experience with Microsoft Office products, including Outlook, Word, Teams, and Excel, required.
Proficiency with medical terminology and insurance benefits and eligibility verification.
Must successfully complete required onboarding courses and on-demand training within 45 days of occupying the position.
Ability to meet the physical demands of the role, including sitting or standing and talking or hearing; handling and lifting patients; manual and finger dexterity and eye-hand coordination; standing and walking for extensive periods; occasionally lifting and carrying items weighing up to 40 pounds; and having corrected vision and hearing to the normal range.
Must be present at the employee site during regularly scheduled business hours.

Nice To Haves

Two years of revenue cycle and/or patient access experience in healthcare with progressive responsibility, or an equivalent combination of education and work experience.
Knowledge of multiple practice management system (PMS) and electronic health record (EHR) platforms.

Responsibilities

Oversee and manage the continuum of the new-patient referral process in accordance with department standards.
Provide customer service to patients and internal and external stakeholders as the clinic’s first point of contact.
Assess patient needs to prioritize and triage referrals.
Answer phone calls, take messages, and respond to routine patient, physician, and client inquiries.
Follow up proactively with referring providers to obtain missing medical records and test results.
Obtain patient demographic, insurance, referral, and other information required before visits.
Verify and register patient accounts in the practice management system.
Facilitate insurance benefit and eligibility investigations.
Provide patients with appointment details, including time, location, directions, and instructions.
Distribute appropriate medical forms for patients to complete before their initial visit.
Maintain and update physician schedules and ensure patients are scheduled appropriately.
Work with the clinical team to accommodate scheduling requests.
Accurately document and update patient records in designated systems.
Provide providers with support and information to problem-solve and manage complex administrative issues.
Maintain confidentiality and adhere to HIPAA guidelines and regulations.
Perform other duties as requested or assigned.
Complete required onboarding courses and on-demand training within 45 days of occupying the position.