New Patient Coordinator

Cancer Specialists•Saint Johns, FL

23h•Onsite

About The Position

Cancer Specialists of North Florida is recruiting an experienced New Patient Coordinator for its busy Ascension St. Johns Office. The coordinator schedules new patient appointments and tests efficiently and in a timely manner, and serves as a liaison between patients and medical staff. The position is full-time and located at 300 St. Elizabeth Way, St. Johns, FL 32259. The coordinator handles new-patient referrals from initial referral through appointment scheduling, gathers and enters required information, verifies insurance eligibility, obtains authorizations and pre-certifications, and ensures paperwork is ready for clinical staff. The role also supports patients and families with insurance, billing, financial arrangements, and access to community resources. Salary is commensurate with experience and qualifications.

Requirements

High school diploma or equivalent.
At least one year of office experience.

Nice To Haves

Office experience in a medical office setting is preferred.

Responsibilities

Obtain demographic and insurance information for new patients.
Obtain copies of patients’ insurance cards and current driver’s licenses for their files.
Register new patients in the system and prepare and organize their charts.
Confirm insurance verification and eligibility for new patients.
Obtain pre-authorizations for services and/or referrals and complete required pre-certifications.
Assess patients’ financial requirements and advise patients and families about insurance benefits, copayments, and financial obligations.
Resolve patient questions and complaints regarding insurance billing and adjust accounts as necessary.
Set up financial arrangements with patients as necessary.
Schedule new patients in the computer system according to physician and office guidelines.
Cancel or reschedule appointments in response to physician schedule changes and notify appropriate clinic personnel.
Obtain and enter authorization and referral correspondence in patient charts and the computer system.
Schedule outpatient appointments, testing, and hospital admissions for new patients upon request.
Handle new patient referrals, gather necessary information, assign patient account numbers, and schedule appointments.
Assist new patients, as necessary, with researching and obtaining community resources, including housing, transportation, medications and pharmaceutical supplies, and financial resources.
Follow through with patients from initial referral and ensure paperwork is acceptable for clinical staff.
Perform other duties as assigned.